Privacy Policy

1.1 Information actively submitted by users: Data voluntarily provided by users when initiating inquiries, requesting quotations, submitting orders, or communicating via email: name, company name, job title, email address, phone number, country/region, order details, and business communication records.

1.2 Information automatically collected by the system: While users browse the website, the system automatically collects via logs, cookies, and similar technologies: device technical parameters (IP address, browser type, operating system, access time, pages viewed); website behavior data (browsing paths, clickstream, dwell time, and other anonymous usage data).

All personal and company information collected shall be used only for the following legitimate business purposes:

• Order acceptance, production scheduling, shipment, after-sales support, and warranty performance management;
• Responding to commercial inquiries, issuing quotations, technical support, and after-sales assistance;
• Website operation, feature iteration and optimization, and security protection enhancements;
• Statistical analysis of website traffic and usage trends;
• Compliance with statutory reporting requirements and cooperation with judicial/regulatory investigations;
• With the user’s explicit consent, sending product updates and new product business information.

The Company solemnly undertakes that it will never sell or rent user personal/company information, nor share data with third parties, for free or for compensation, for their independent advertising or marketing purposes.

3.1 Storage Medium: User information is hosted and stored on servers provided by Google Cloud Platform (United States). The data retention period is limited to the minimum necessary to fulfill the business purposes set forth in Article 2 of this policy. After business completion and when no further retention is required, data will be deleted or archived in accordance with applicable standards.

3.2 Security Safeguards: The entire website employs industry-standard security mechanisms including SSL encryption, tiered access controls, and firewall protection to prevent unlawful access, tampering, disclosure, or destruction of information.

3.3 Risk Acknowledgment: Transmission over the internet cannot be guaranteed to be 100% secure. The Company fulfills its security obligations within the scope of conventional industry protections but cannot absolutely eliminate inherent risks associated with online transmission.

Subject to applicable privacy protection laws in the user’s jurisdiction, users may enjoy the following rights:

• Access and retrieve their stored information;
• Correct inaccurate information and request deletion of personal data;
• Restrict or object to the Company’s processing of their data;
• Withdraw previously granted consent for data use;
• Data portability rights under lawful conditions.

To exercise these rights, users must submit a request via the official email address zb@zbcharger.com. The Company will verify identity and respond within a reasonable timeframe.

This website relies on cookies and similar lightweight tracking files to ensure website functionality and browsing experience. Cookies are small text files stored on the user’s device and are used in three categories:

• Strictly Necessary Cookies: Support core functions such as login, shopping cart, and checkout. If disabled, basic transaction services will not function properly;
• Functional Cookies: Remember language and interface preferences to create a personalized browsing experience;
• Performance Analytics Cookies: Rely on Google Analytics to collect anonymous traffic data for website optimization and improvement.

User Control: Users may view, block globally, or clear cookies through their browser settings. Disabling necessary cookies will directly affect core operations such as placing orders and checkout.

The website contains hyperlinks to external third-party platforms. The Company does not assume any warranty or joint liability for the privacy control rules or data security systems of such external sites. Before visiting external links, users are advised to review the independent privacy policies of those third parties.

This website is operated for commercial procurement customers and is not directed at individuals under the age of 16. The Company does not proactively or knowingly collect personal information from minors. If the Company accidentally receives information from a minor, it will be promptly deleted.

To the fullest extent permitted by law, the Company shall not be liable for any direct, indirect, incidental, special, or consequential damages arising out of or in connection with the use of the website, data processing, or performance of this Privacy Policy, including but not limited to loss of profits, loss of data, or business interruption.

This Privacy Policy is an integral part of the complete compliance framework of this website and takes effect in parallel with all other policies, statements, and binding documents published on this website. In the event of any conflict or ambiguity among multiple documents, the provision that imposes stricter obligations on the Company while not contravening mandatory legal rules shall prevail.

The Company may revise and update this Privacy Policy at any time. Revisions will be posted directly on this page with an updated effective date, without individual notice to each user. By continuing to access, place orders, or use the website’s services, users are deemed to have voluntarily accepted the latest version of all binding terms.

11.1 Two-way Email Delivery: Formal communications, including inquiries, rights requests, notices, and objections, sent to zb@zbcharger.com shall be deemed effectively delivered at the moment of successful sending. The recipient’s failure to read or delayed viewing does not affect the legal validity of the communication.

11.2 Force Majeure: In the event of natural disasters, cross-border network failures, governmental restrictions, server operation failures, or other force majeure events that delay data maintenance or response to requests, neither party shall be held liable, and the response period may be reasonably extended. The affected party shall notify the other party by email within three (3) working days and provide supporting evidence.

11.3 Dispute Resolution: This Policy shall be governed by the laws of the People’s Republic of China. Any dispute shall first be resolved through friendly negotiation via email. If negotiation fails, the dispute shall be finally submitted to the Kunshan Arbitration Commission for binding arbitration. The losing party shall bear all arbitration fees, appraisal fees, attorneys’ fees, travel expenses, preservation costs, and enforcement costs.

The Chinese language version of this Privacy Policy shall be the sole and authoritative version for legal interpretation. Any translation into a foreign language is provided for reference purposes only for international visitors and has no legal binding effect. In the event of any ambiguity or inconsistency between different language versions, the Chinese original version shall prevail.