Applicable Products: Wheelchair Chargers
Issued by: Kunshan Zhengbai Mechanical&Electronical Co.,Ltd. (hereinafter “Seller”)
Effective Date: April 29, 2026
Scope: All products ordered through zbcharger.com

§ 1. General Principles

1.1 The Seller does not accept returns or requests for refunds arising from Buyer‘s change of mind or commercial reasons (including but not limited to slow market, duplicate orders, wrong purchase, etc.).

1.2 For quality-defective Products that meet the definitions of the “ZB Wheelchair Charger – Limited Warranty Terms” separately issued by the Seller, the Buyer shall follow that warranty document (repair or replacement). This Refund Policy does not apply to such defects.

1.3 The Seller shall not be liable for any loss occurring during carriage after the Products have been delivered to the carrier (including but not limited to loss, damage, delay, theft, etc.). Buyer shall claim directly against the carrier.

§ 2. Circumstances under Which Returns Are Accepted

The Seller accepts returns only under the following circumstances:

2.1 The Product was damaged at the time of delivery (not caused by carriage, provided that Buyer provides clear evidence that the Product was already damaged when delivered by Seller).

2.2 The Product suffers from a quality defect covered by the warranty and the Seller is unable to repair or replace it (to be handled in accordance with the warranty terms).

2.3 The Seller otherwise agrees in writing to accept a return for non-quality reasons. In such case, Seller is entitled to charge a restocking fee of 15% to 25% based on its assessment of the condition of the returned Products. The restocking fee rate shall be determined by Seller at its sole discretion taking into account the condition of the Products, the quantity returned, the integrity of the packaging, etc., and Seller‘s decision shall be final.

§ 3. Return Conditions

Any return must satisfy all of the following conditions:

3.1 Return Authorization (RMA): Buyer must make a written request by e-mail (zb@zbcharger.com) to obtain a Return Material Authorization (RMA) number from the Seller before returning any Products. Unauthorized returns will be refused and all costs incurred will be borne by Buyer.

3.2 Time limits:

For returns under § 2.1 (damaged at delivery): Buyer must submit the request within seven (7) working days after the goods arrive at the delivery location;
For returns under § 2.2 (quality defect): the notification period set forth in the warranty terms applies;
For returns under § 2.3 (Seller-agreed non-quality returns): the time limit agreed in writing by Seller applies.

3.3 Product condition: Returned Products must be in new, unused, unmodified condition, complete with original undamaged packaging, all original accessories, labels, manuals, etc.

3.4 Products not accepted for return:

Used, opened, modified or damaged Products;
Custom-made products, non-stock items, or products specially purchased for Buyer;
Products for which the applicable time limit has expired;
Products already accepted by Buyer after inspection.

§ 4. Return Procedure

4.1 Request: Buyer sends a written request to Seller stating the order number, Product description, reason for return and supporting evidence (photos or videos).

4.2 Authorization: Upon Seller’s approval, Seller will issue an RMA number together with detailed return instructions.

4.3 Packing and labeling: Buyer shall clearly write the RMA number on the outer package and use adequate packaging to protect the Product.

4.4 Shipment: Buyer shall ship the Product back to the address designated by Seller within thirty (30) days after receiving the RMA; otherwise the RMA will automatically expire. Buyer bears the return shipping costs and all risks during transit. Seller does not accept return shipments sent freight collect.

4.5 Inspection: Upon receipt, Seller will inspect the returned Products. If the Products do not meet the condition set forth in § 3.3, Seller has the right to reject the return or send the Products back to Buyer at Buyer‘s expense.

§ 5. Refund and Credit

5.1 For returns under § 2.1 and § 2.3, after successful inspection, Seller will issue an equivalent credit to Buyer within thirty (30) working days, which may be used to offset future purchase amounts. Seller does not refund cash through the original payment method unless otherwise agreed in writing.

5.2 Seller may deduct from the credit the applicable restocking fee (15%-25%) and any other costs (e.g., special logistics fees, repackaging fees) based on its assessment of the Product’s condition.

5.3 Original shipping costs, customs duties and other import fees are non-refundable.

§ 6. Special Provisions

6.1 Exceptions for bulk orders: For custom-made orders, bulk orders, or non-standard products specially sourced for Buyer, the Seller does not accept returns; quality issues shall be handled under the warranty terms.

6.2 Buyer‘s compliance: Buyer shall comply with all applicable import/export laws and regulations when returning Products, including but not limited to customs declarations and dangerous goods transport rules. Buyer shall bear all liability if the return fails due to Buyer’s violation of applicable laws.

6.3 Fraud and abuse: If Seller finds that Buyer has committed fraud, abused the return policy, or submitted false evidence, Seller may refuse any return request, immediately terminate all transactions with Buyer, and reserve the right to take legal action.

§ 7. Relationship with Other Documents

7.1 This Refund Policy shall be read together with the “ZB Wheelchair Charger – Limited Warranty Terms” and the “ZB Wheelchair Charger – Terms and Conditions of Sale” (in particular § 12 thereof). In the event of any inconsistency, the term that is stricter and more favorable to the Seller shall prevail.

7.2 Any express or implied representations or warranties inconsistent with this Policy shall have no legal effect.

§ 8. Language

This Refund Policy is drafted in the Chinese language, which shall be the sole and authoritative version for interpretation. Any translation into English or any other language is provided for reference only and shall not be legally binding. In the event of any ambiguity or inconsistency between the Chinese version and any translated version, the Chinese version shall prevail.

§ 9. Contact Us

If you have any questions about this Refund Policy, please contact:

Email: zb@zbcharger.com
Company Name: Kunshan Zhengbai Mechanical&Electronical Co.,Ltd.
Address: Kunshan, Jiangsu, China