Refund & Return Policy

1.1 The Seller does not accept returns or refunds for non‑quality reasons such as change of mind, market conditions, duplicate orders, or mistaken purchase. This website is intended solely for business users (repair shops, dealers, distributors) and does not apply to consumer “no‑reason” return laws.

1.2 Defects that are confirmed to be manufacturing defects and fall within the scope of the separately issued ZB Wheelchair Charger – Limited Warranty Terms shall be handled in accordance with this policy and the warranty document. This policy does not cover damage caused by misuse, unauthorised disassembly, or expired warranty.

1.3 Once the goods have been delivered to the carrier, all risks of loss, damage, delay, theft, or any other loss during carriage shall pass to the Buyer. The Buyer shall claim directly against the carrier; the Seller bears no liability for such transportation‑related loss.

The Seller accepts applications only for verified quality defects, as follows:

2.1 The Product was damaged at the time of delivery (not caused by carriage). The Buyer must provide clear photos and a complete unboxing video as evidence of external damage within 48 hours of delivery, and submit the full application materials within 7 working days of receipt.

2.2 The Product suffers from a quality defect covered by the warranty and the Seller is unable to repair or replace it.

If the Buyer decides to return the defective product, all of the following conditions must be met:

3.1 Return Authorization (RMA) – The Buyer must first submit a written request via email (zb@zbcharger.com) and obtain an RMA number. Unauthorised returns will be refused and all related costs shall be borne by the Buyer.

3.2 Time limits
– For Article 2.1 (damage at delivery): the Buyer must submit the application and supporting evidence within 7 working days after the goods arrive at the delivery address.
– For Article 2.2 (quality defect under warranty): the notification period set forth in the warranty terms applies.

3.3 Product condition – The returned product must remain in its original state, with all accessories, original packaging, labels, and manuals intact.

3.4 Non‑acceptable returns
– Used, tampered, modified, or intentionally damaged products.
– Custom‑made products (including customer‑specific logos, special plug configurations), non‑stock items, or goods specially procured for the Buyer.
– Products for which the application time limit has expired or that have already been accepted by the Buyer after inspection.

4.1 Application – The Buyer sends a written request stating the order number, product details, reason for return, and attaches photos/videos as evidence.

4.2 Authorization – Upon approval, the Seller issues an RMA number together with detailed return instructions.

4.3 Packing & labelling – The Buyer must clearly write the RMA number on the outer package and ensure adequate protective packaging.

4.4 Shipment – After receiving the RMA number, the Buyer must ship the product to the Seller’s designated address within 30 days, otherwise the RMA will automatically expire (the Buyer may reapply within the valid period). Repeated malicious delays may cause the Seller to reject the claim. Return shipping costs and all risks during transit shall be borne by the Buyer. Freight collect shipments will not be accepted.

4.5 Inspection – Upon receipt, the Seller will inspect the product. If the product does not meet the required condition, the Seller has the right to refuse the return or send it back at the Buyer’s expense.

5.1 For quality defects covered by Article 2, the refund will be made to the bank account via the original payment method within 7-15 days after approval. Alternatively, the Buyer may choose account credit for future orders.

5.2 Original shipping costs, import duties and other import fees are non‑refundable.

5.3 If the Buyer’s default or improper conduct causes actual losses to the Seller that exceed the amount paid by the Buyer, the Seller may deduct all payments received and claim the difference. The Seller shall provide supporting evidence of such losses, and the total claim shall not exceed 150% of the order amount.

6.1 Custom‑made products, bulk orders, and non‑standard items specifically sourced for the Buyer are not returnable for non‑quality reasons. If a quality defect is confirmed, they will be handled under this policy and the warranty terms. If the Buyer unilaterally cancels such an order after production has started, the Seller will make commercially reasonable efforts to resell the goods. After deducting actual costs incurred (raw materials, labour, warehousing, logistics, etc.), any remaining advance payment shall be refunded. If the advance payment is insufficient to cover all losses, the Seller may claim the difference. For exclusive custom products that cannot be resold, the Seller may retain the full advance payment to cover all invested costs.

6.2 When returning goods, the Buyer must comply with all applicable import/export laws, customs declaration rules, and transport regulations. Any seizure, fine, destruction or other consequences arising from the Buyer’s violation shall be solely borne by the Buyer.

6.3 If the Buyer submits false evidence or abuses the after‑sales policy, the Seller may reject all related claims, terminate all further transactions, freeze any outstanding account balance, and reserve the right to take legal action.

7.1 This Refund Policy shall be read together with the ZB Wheelchair Charger – Limited Warranty Terms and the Shipping & Delivery Policy. In the event of any inconsistency between the documents, the terms that are more protective of the Seller and not contrary to PRC mandatory law shall prevail.

7.2 Any oral statements or informal chat records inconsistent with this Policy shall have no legal effect.

This Policy is drafted in the Chinese language, which shall be the sole authoritative version for interpretation. Any translation into another language is for reference only. In case of any discrepancy, the Chinese version shall prevail.

Official notices, RMA documents, inspection reports, claim notifications and similar communications sent by either party to the other’s designated official email address shall be deemed effectively delivered at the moment of sending. The recipient is responsible for maintaining a functional mailbox; failure to read the email does not affect its legal validity.

Events such as natural disasters, flight/port closures, customs policy changes, international sanctions, raw material supply disruptions, public health epidemics, worker strikes, government administrative orders, or other force majeure events that cause delays in after‑sales processing, refunds, or goods handling shall not constitute a breach by either party, and the applicable time limits may be reasonably extended. The affected party must notify the other by email within 3 working days and provide supporting evidence.

This Policy and any related transaction shall be governed by the laws of the People’s Republic of China.

Any dispute shall first be resolved through friendly email negotiation. If negotiation fails, the dispute shall be submitted to the Kunshan Arbitration Commission for final and binding arbitration.

The losing party shall bear all costs of the arbitration, including arbitration fees, appraisal fees, reasonable attorney fees, travel expenses, preservation fees, enforcement costs, and any other related expenses.