Shipping & Delivery Policy
Applicable to all orders placed on zbcharger.com
The Seller starts order preparation after receiving and confirming 100% advance payment. Standard processing time is 1–3 working days (weekends and public holidays excluded).
Small DDP (Delivered Duty Paid) air freight orders can be expedited with a minimum lead time of 7 working days after order confirmation. This is a reference estimate, not a guaranteed delivery date. Large orders, batch/split delivery schedules shall be separately agreed in writing by both parties.
If a force majeure event occurs, the delivery timeline may be reasonably extended without liability. In the absence of force majeure, if the Seller delays delivery, compensation shall be: 2% of the total order value for every 7 calendar days of delay, capped at 10% of the total order value. No further compensation shall be claimed beyond this cap.
1️⃣ The Seller will first make commercially reasonable efforts to resell the finished goods.
2️⃣ The Seller may deduct all actual costs incurred (raw materials, labor, processing, warehousing, logistics, etc.).
3️⃣ If the advance payment exceeds the deducted amount, the surplus shall be refunded; if it is insufficient to cover the Seller’s actual losses, the Seller has the right to claim the difference from the Buyer.
4️⃣ If the product is custom‑made and cannot be resold, the Seller may retain the full advance payment to cover all incurred costs.
Two delivery options are available; the Buyer must select one at the time of ordering.
- The Seller is fully responsible for international transport, import/export customs clearance, and bears all import duties, VAT, and standard customs fees. Goods will be delivered to the address provided by the Buyer.
- Risk of loss or damage remains with the Seller until delivery. The Buyer must provide clear unboxing photos or a complete unboxing video as proof of external damage within 24 hours after delivery. Any damage reported after 24 hours shall be deemed as the goods having been delivered in good condition, and the Seller will not accept liability for external damage.
- The Buyer shall cooperate by providing local tax ID, product certification documents, and responding to customs inquiries. Any additional costs (storage, return freight, fines, demurrage) arising from the Buyer’s failure to provide documents, refusal to cooperate, or incorrect address shall be borne solely by the Buyer.
- In case of flight cancellations, strict customs inspections, port shutdowns, or other force majeure events, the delivery period may be reasonably extended without compensation.
- The Buyer shall arrange and pay for all international transport and insurance. Production starts after order confirmation; actual shipment timing depends on the mutually agreed production schedule. Batch/split delivery schedules for large orders shall be specified in writing.
- After the Seller issues the shipment notification, the Buyer must arrange pick‑up with their forwarder within 7 working days.
• From day 8 of delay, a storage fee of 0.3% per day of the total order value will be charged.
• If the delay exceeds 30 calendar days, the Seller has the right to cancel the order and resell the goods. After deducting cumulative storage fees, incurred production costs, and any resale discount, the remaining advance payment shall be refunded. If the advance payment is insufficient to cover all losses, the Seller reserves the right to claim the difference. - Incoterms 2020 apply:
– FOB (sea): risk passes when the goods are loaded on board the vessel.
– FCA (air/rail/road): risk passes when the goods are delivered to the carrier nominated by the Buyer. - The Buyer is strongly advised to obtain full transit insurance at their own expense; otherwise, all loss during transport shall be borne solely by the Buyer.
🔹 For FOB/FCA shipments: If delivery fails due to Buyer’s incorrect address, customs clearance failure, refusal to pay duties, forwarder error, or any other reason attributable to the Buyer, all extra costs (storage, return freight, fines, etc.) shall be borne by the Buyer. The Seller may cancel the order, deduct actual production, storage and logistics costs based on supporting invoices, and refund any remaining prepayment. If the prepayment is insufficient to cover the Seller’s actual losses, the Seller may claim the difference.
🔹 For DDP (air) shipments: The Seller is responsible for end‑to‑end delivery. If additional logistics or storage expenses arise due to an incorrect address provided by the Buyer, the Seller may charge such additional fees based on expense receipts.
Neither party shall be liable for delay or non‑performance caused by unforeseeable, unavoidable, and insurmountable events. Force majeure includes but is not limited to: natural disasters, widespread port/flight suspensions, sudden changes in customs policies, international economic sanctions, raw material supply chain disruptions, public health epidemics, worker strikes, and governmental administrative orders.
The affected party must notify the other party by email within 3 working days after the occurrence of the force majeure event and provide supporting evidence. Both parties shall negotiate a reasonable extension for delivery, pick‑up, or after‑sales service.
This policy and all related transactions shall be governed by the laws of the People’s Republic of China.
Any dispute arising shall first be resolved through friendly email negotiation. If negotiation fails, the dispute shall be submitted to the Kunshan Arbitration Commission for final and binding arbitration.
The losing party shall bear all arbitration fees, appraisal fees, reasonable attorney fees, travel expenses, preservation and enforcement costs, and any other legal expenses.